REDEEM YOUR PERK POINTS
Ready to use your perk points. Choose from any of the items on this page. Perk points work just like a store credit. Copy the code and paste into the checkout field. Any unused rewards do not expire. If you use all your points and a balance is owed, you will need to pay as part of checkout.
Please contact Pro Support if you need an assist.
Cheers and thanks,
FINAL PAYMENT STEPS:
1. CONFIRM YOUR PACK
Just incase you don't remember the exact pack you ordered or the wave you are in, all of these details are now included as part of your perks account. Hit the link and confirm all of your reservation details before checking out today!
2. CHOOSE YOUR WAVE
The most important part is to make sure you are matching up your reservation wave with your final payment wave as part of the checkout process. Pricing for packs and perk benefits are specific to each wave.
3. ADD A HIP BELT
If you did not include a hip belt when you reserved your pack, please add your hip belt to your cart now. There is no additional cost for this. Details regarding the hip belt options and sizes are included via a link.
4. ADD NOTES & PAY
If you need to make a change. If there is something we need to know about your order or delivery, include these details in the notes. We check all notes before we ship and will contact you.
STEP 5 = UNLOCK YOUR PERKS
After completing your final payment, an email will be auto-generated with your perks point reward code. Return to the site. Select any of the items from our Cargo Accessory Collection and apply your perks rewards credit by pasting the code!
Pick Your Hip Belt. Included with purchase.
Updated colors, size ranges and MOLLE webbing all new for 2021.
An Atlas Packs Hip Belt is included with the purchase of your pack.
Designed to transfer around 90% of your backpack’s weight from your
shoulders to your hips. All belts are compatible with all packs.
PAYMENT INFO & FAQ's
What is the difference between a reservation and final payment?
A reservation is required for packs that are on the way. Your deposit is fully refundable and equal to 50% of the purchase price. The final payment covers the balance plus shipping.
How will I know when to make my final payment?
You will get an email. The site will also be updated with the details when it is time. Once you have been notified you will have 5 days to pick your pack and make your final payment. Please understand we cannot hold packs based on reservations. Only the final payment secures your pack and delivery.
Explain more about the perks?
The perks program started as a way to say thank you and off-set the long wait times during the first production run. Due to the success of this program, limited time perks will be included with in-stock packs as well as future reservations. Perks points work like gift cards and can be used to unlock any of the items from our Cargo Accessory line.
Can I switch and get the other pack instead?
Only if you contacted us prior and we edited your original order. Please proceed with the pack of your choice as part of your final payment. If you did not contact us prior please do not switch over from one pack to another.
What if I order the wrong pack?
After each order you will get a detailed order confirmation email. It is your responsibility to check this email. Please make sure your order is as expected and let us know right away if it is not. Mistakes happen and are super easy to correct before we ship your pack.
Can I get a refund before making payment 2/2?
Yes of course. If at anytime the timelines do not work for you please let us know and we will refund you right away and cancel your order. The terms of the reservation program allow for exactly this situation.
Can I get a refund after payment 2/2?
Yes! If after paying payment 2/2 and before we ship your pack, you can get a full 100% refund for any reason.
Do I really get 100 Days for Return or Exchange?
Yes! You get 100 days to make sure you love your Atlas Pack. 100 days to return/exchange. Please know exchanges are limited to items in stock. Please contact us using the chat widget. To be eligible for a return or an exchange, your pack must be in like new condition when returned.
I have a different address for my final payment?
The shipping address you include with your final payment is the address we are shipping your pack to. If you need to change the address after making your final payment please contact Pro Support.
Do you ship to PO Boxes?
No. We only ship via FedEx and FedEx does not delivery to PO Boxes. Please find a Walgreens near you and use this as your shipping address.
Will signature be required for delivery?
No. Atlas Packs does not require signature upon delivery. It is your responsibility to manage your own shipment and delivery. Please arrange to have your package held directly with FedEx. Thank you.
More shipping what if...
If you refuse shipment or do not arrange for FedEx to hold your shipment, any and all shipping costs related to the return of your pack to the Atlas Packs shop or any abandoment fees will be passed on to you. Please know FedEx adds penalty fees and very high return shipping costs. Much better to hold and then arrange to ship back.
What happens if I select a different wave when I make payment 2?
Expect to get an email from Pro Support and an invoice for the difference. Same if you overpay, we will refund you any difference.
Bugs on the site and during checkout
It's easy to get confused and add one too many items to your cart by accident. The system has some checks and balances built in but can easily be tricked / confused. If you have too many items (ie.. hip belts in your order, we will simply edit the order on the backend and the system will send out a notification.
I have more than 1 pack reserved
First, thank you, you are awesome :). Second, you will need to pay for each pack separately, this means making x2 separate payments due to limitations with the shopify app.
Of note: We do have a shipping rate for "two packs in a box" and will refund you the difference on the backend. Please use the same order number if you reserved x2 packs initially. Please use the order numbers for each order if you reserved separately.
How much does shipping cost?
Shipping has gotten super expensive. Please keep in mind the size and weight of the pack and box. It is an expensive item to ship and the amounts we charge are still below our costs. Rates are subject to change.
USA: FedEx Ground $15
Rest of the World: $55+USD
USAGE & LIABILITY
Are the packs waterproof?
No, Atlas Packs does not make waterproof packs.
Here is what you can expect in terms of protection from the elements. The outer shell is made of very light and strong rip-stop material with a x2 durable water repellent coating.
Additionally, a raincover with welded seams is included with the purchase of your pack and provides for excellent coverage.
Combined, the x2 durable water repellent coating and the raincover will keep your camera gear safe and dry. However, you can fully expect some moisture to work its way into your pack under certain conditions and environments.
Now that I have made you aware, if you are a heavy sweater, if you take the pack into very humid environments, if decide to run through a bunch of waterfalls or spend hours walking through the rain, etc, be proactive don't throw away the moisture packets that come with your pack.
Save them and drop a few in the stretch pocket on the inside backpanel and a few in the key fob pocket.
How does the lifetime guarantee work?
Your Atlas Pack comes with a lifetime guarantee. We stand behind our packs and service unconditionally and will repair or replace defective packs at no cost.
Our lifetime warranty covers manufacturers defects as well as issues that make your pack unusable or to no longer function as designed.
Things that are not included in the warranty include but are not limited to; rips, scrapes and tears, water and moisture damage, stains, blemishes, normal wear and tear, failure due to misuse, or lack of care or just doing something stupid.
PS: If you ever decide to sell your Atlas Pack, tell the new owner the warranty stays with the pack.
Does Atlas Packs hold any patents and trademarks?
Yes. Atlas Packs, LLC, holds numerous US and Foreign
Trademarks and has additional trademarks and pending patent application(s).
US Patent 11,033,086
ORIGAMI CAMERA CORE
US Trademark Reg. No. 88/880,609
US Trademark Reg. No. 88/520,182
US Trademark Reg. No. 86/345,525
EUTM Reg. No. 017949901
CNIPA Reg. No. 33641394
What is the Atlas Packs Liability Policy?
Thanks to our amazing in-house council Andrew, Atlas Packs is not liable for anything you or others do while using our products.
This includes, but is not limited to, anything placed inside your pack such as camera or video gear, personal items, food and drink, wedding rings, small children or animals, etc..
Atlas Packs is also not liable should you injure yourself or do harm to others, the environment or your surroundings while using our products. Be responsible. Follow the rules and take care of your pack and it will take care of you.
INTERNATIONAL CUSTOMER BUYING FROM OUTSIDE THE USA
Does Atlas Packs really offer import duty refunds?
Yes! Atlas Packs is the only company that offers Import Duty Refunds. All you need to do is send a copy of the full invoice to Pro Support.
The Import Duty refund is designed to cover the costs of importing the pack. It does not cover VAT. Only duty and the maximum refund is limited to 5% of your purchase price.
This means, if you paid $425.00 for your pack, we will refund up to $21.25USD. This and all offers are subject to change.
How much is VAT & DUTY?
The VAT is based on where you live and is a standard rate.
The IMPORT DUTY rates are based on your country/province and range from zero to more than 25% in some parts of the world. Most countries only charge around 5% of the total purchase price.
What happens if I do not pay the VAT / DUTY?
It is your responsibility to pay your own taxes. Do not refuse shipment because you do not want to pay the VAT. Atlas Packs does not accept returns if the taxes have not been paid.
If you refuse shipment then FedEx adds penalty fees and very high return shipping costs. As an example: If you live in the EU / UK and do not accept delivery, FedEx will charge more than $350 to return the shipment and these costs are your responsibility.
These extra fees are easily avoidable. Simply accept delivery and contact Pro Support that you want to make a return. This makes the return process much easier for everyone.
Abandoned / refused shipments are subject to a 15% restocking fee plus the cost of all shipping charges (outbound and return).
Why does Atlas Packs not collect these fee at time of purchase?
There is no way for Atlas Packs to collect these funds. International customers are responsible for the payment of any and all fees, tax, VAT and Import Duty charges. Unlike USA customers, none of these fees are included in the totals you pay to Atlas Packs.
How does the collection of VAT & DUTY work?
Your local FedEx will contact you regarding how to pay. They will invoice you either before or after delivery. To be clear... You are agreeing to accept delivery of your pack and pay FedEx for the DUTY and VAT.
What if I ship to a USA address, is there still sales tax?
It depends. If you visit or live in the United States, sales tax is based on your shipping address. When applicable, the sales tax amount is included in the total paid to Atlas Packs. Atlas Packs then pays this amount to the local tax authorities.