AN INDUSTRY FIRST
FIXED RATE SHIPPING + DUTIES REFUND
Announcing a better way to shop. Amazingly low fixed rate shipping fees and a refund on your import duties.
GET YOUR IMPORT FEES BACK
When you buy an Atlas Pack and live outside of the United States your home country tacks on a bunch of taxes and fees before they deliver the pack.
While we can't help with VAT, we've never felt right about customers having to pay import fees.
To qualify for a refund please provide us with a copy of your countries import fees receipt and your order ID.
The backpack are imported under HS TARRIF CODE: 42029291
FLAT RATE SHIPPING
COMING SOON: We are finalizing a new contract with FedEx. Flat rate shipping starting at just €29.00. And delivery is super fast!
UNITED KINGDOM: £20
FR / BEL / NL : €29.00
DE / IT / CZ / PL: €39.00
DK / SW / SE / CH : €29.00
JAPAN / CHINA: $35.00
We have a lifetime warranty and stand behind our packs and service unconditionally. Replacement packs are sent out at no cost. Customers return their old pack using the box and included pre-paid return label.
FREE LOCAL RETURNS & EXCHANGES
Once you get your pack you have 30 days before our return policy expires. To be eligible for free shipping and a refund your pack must be in like new condition.
You are also welcome to exchange your pack for an alternate size of style. Please email us for details.
GOT A QUESTION - ASK!