AN INDUSTRY FIRST
FIXED RATE SHIPPING + DUTIES REFUND
If you want to buy an Atlas Pack and live outside of the United States we've made the ordering process super easy. Here's what you need to know.
IMPORT / DUTY FEE REFUNDS
When your Atlas Pack arrives, FedEx will bill you on behalf of your government. These total will include a variety of fees including VAT/GST and import and/or duty fees.
While we can't help with VAT, we all have to pay our own taxes ;-) at Atlas Packs we've never felt right about our customer paying to 'import' our packs and so we are offering to help by refunding a portion of this fee.
The backpack are imported under HS TARRIF CODE: 42029291
Each country charges a different rate for this class of goods. Atlas Packs can offer you a refund up to 3% of your total purchase price (pack + shipping).
To qualify for this limited offer, please provide us with a copy of your countries import fees receipt and your order ID.
FLAT RATE SHIPPING
Atlas Packs has flat-rate shipping for customers in Canada, UK as well as most European and Asia countries. All shipping is done via FedEx and customs clearance is usually quick.
UNITED KINGDOM: £20
FR / BEL / NL : €29.00
DE / IT / CZ / PL: €39.00
DK / SW / SE / CH : €29.00
JAPAN / CHINA: $35.00
**Please know that FedEx may charge an additional $12 fee for electronic customs clearance. This fee helps gets your pack to you much sooner but does increase the cost.
We have a lifetime warranty and stand behind our packs and service unconditionally. Replacement packs are sent out at no cost. Customers return their old pack using the box and included pre-paid return label.
FREE LOCAL RETURNS & EXCHANGES
Once you get your pack you have 30 days before our return policy expires. To be eligible for free shipping and a refund your pack must be in like new condition.
You are also welcome to exchange your pack for an alternate size of style. Please email us for details.
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