Atlas Packs in the EU, UK and Worldwide

if you refuse shipment and/or provide information that results in your pack been returned without prior approval, any and all shipping costs related to the return of your pack to the Atlas Packs shop or any abandonment fees will be charged back to your account. Please know FedEx adds penalty fees and very high return shipping costs. Much better to hold and then arrange to ship back.

Please make sure you return all parts and accessories including all dividers, hip belt, frame and raincover. A restocking fee equal will be charged for any parts not returned. 

We do not refund outbound shipping and will charge a restocking fee of 35% for packs that show signs of use. If your pack is not "like new" please let us when you request to make the return.

To be eligible for an exchange, your pack must be in like new condition. 

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To start an exchange, please send a couple of snaps of your pack to Pro Support via chat along with the pack you want instead. 

Please know: We are not able to provide pre-paid labels for returns.  All return shipping and secondary outbound costs will be paid by the customer. 

Please know: We do not provide pre-paid labels for returns.  All return shipping costs are to be paid by the customer 

Restocking Fees: Any packs shipped back without approval are subject to a 25% restocking fee. Used packs are subject to a 35% restocking fee. 

The reason you get 100 days is to make sure you love your Atlas Packs. And just in case you don't, making a return or exchange is easy. 

Requests must be submitted within 100 days from the date your pack was delivered. Once approved the pack can be shipped back to the address listed in the website footer.   

Please know: We do not provide pre-paid labels for returns.  All return shipping costs are to be paid by the customer 

Restocking Fees: Any packs shipped back without approval are subject to a 25% restocking fee. Used packs are subject to a 35% restocking fee. 

Only if you ship to Arizona or pickup from our shop. If you visit or live in the United States, sales tax is based on your shipping address. When applicable, the sales tax amount is included in the total paid to Atlas Packs. Atlas Packs then pays this amount to the local tax authorities.

Your local FedEx will contact you regarding how to pay. They will 
invoice you either before or after delivery. To be clear... You are 
agreeing to accept delivery of your pack and pay FedEx for the DUTY and VAT.

There is no way for Atlas Packs to collect these funds. International customers are responsible for the payment of any and all fees, tax, VAT and Import Duty charges. Unlike USA customers, none of these fees are included in the totals you pay to Atlas Packs.

It is your responsibility to pay your own taxes. Do not refuse shipment because you do not want to pay the VAT. Atlas Packs does not accept returns if the taxes have not been paid. 

If you refuse shipment then FedEx adds penalty fees and very high return shipping costs. As an example: If you live in the EU / UK and do not accept delivery, FedEx will charge more than $350 to return the shipment and these costs are your responsibility. 

These extra fees are easily avoidable. Simply accept delivery and contact Pro Support that you want to make a return. This makes the return process much easier for everyone. 

Abandoned / refused shipments are subject to a 15% restocking fee plus the cost of all shipping charges (outbound and return).

No. These charges are your responsibility. You will be notified via FedEx regarding customer clearance and the payment of fees. The price of the pack does not include any SALES TAXES, VAT or IMPORT DUTY charges. All of these fees are billed by FedEx when they deliver your pack.

You are responsible for paying your own SALES TAX, VAT and IMPORT DUTY based on the laws of your country and government. As part of the process FedEx will bill you on behalf of your government. 

**Please know FedEx may charge an additional $15-20 fee for electronic 
customs clearance. This fee helps gets your pack to you much sooner but does increase the cost. This is not something we can change.

It depends. Some countries have very high import duty rates. We will offer to refund up to 5% of your purchase price if your duty charges are more than 5% for orders that do not include free or promotional shipping costs. Please check with Pro Support for details before you order for confirmation.

The backpacks are imported under HS TARRIF CODE: 42029291 and each country charges fees such as VAT/GST and import duty fees. 

Atlas Packs will repair or replace at no costs any packs impacted by 
any manufacturers defects. Customers are responsible for the return of any packs to the Atlas Packs Shop for warranty and repairs.

It depends. Buckles break for a variety of reasons and are typically theses reasons are not covered under the lifetime warranty, 

For a buckle to be covered under warranty, the damage would have had to happen during the manufacturing process and be broken/defective upon delivery. 

All buckles go through a series of tests as part of the sewing stage at the factory and when each pack is shipped from our warehouse to you and defective buckles are usually identified and replaced before packs are shipped to customers.

It's not unexpected for buckles to break or snap and why Atlas Packs offers a $5 five buckle buckle pack. Often the damage happens from the buckle getting pinched or jammed in a door or hard edge and this results in a lot of extra pressure that goes well beyond the pressure from usage under the click in and release motion

To make sure you are covered, the $5 buckle pack includes a bevy of extra buckles and pulls!

Things that are not included in the lifetime warranty include but are not limited to normal wear, tear, rips, scrapes, tears, water and moisture damage, stains, blemishes, failure due to misuse, lack of care or just doing something stupid. 

What this means is that if you take care of your pack you can expect a 
lifetime of use without any issues. If you don't take care of your pack, then you can expect wear and tear and damage to impact the life and 
these are not covered under warranty.

Yes. For both USA and INTL orders. Please note that free shipping are built and shipped in bulk. The qualifications for free shipping along with build and shipping dates are provided at checkout.

Yes. By default USA and INTL shipments are sent without insurance or signature verification. These shipments are sent via a FedEx / USPS partnership at a highly discounted rate.

As a result, if you need to manage your delivery, want signature upon 
delivery or want to insure your shipment, you will need to pay for the upgraded shipping method. 

Please contact Pro Support for details before we ship your pack!

Packs are built out in the order they are received. You'll get an order confirmation right away followed by an order update 1-2 days later confirming all specs and parts.