You get 100 days to make sure you love your Atlas Pack.  Please know exchanges are limited to items in stock and for purchased made directly on atlaspacks.com. To be eligible for a return or an exchange, your pack must be in like new condition when returned.


    Your Atlas Pack comes with a lifetime guarantee. We stand behind our packs and service unconditionally and will repair or replace defective packs at no cost.

    If you purchased a pack from a third party or are looking to sell your Atlas Pack, please know the warranty will stay with the pack.


    If it's broke lets fix it. Atlas Packs offer free repairs on all packs.

    Please hit the chat button and let us know what is going on with your pack.  We will get on this right away.


Questions about Returns & Exchanges

What is your return policy?

The reason you get 100 days is to make sure you love your Atlas Packs. And just in case you don't, making a return or exchange is easy.

Requests must be submitted within 100 days from the date your pack was delivered. Once approved the pack can be shipped back to the address listed in the website footer.  

Please know: We do not provide pre-paid labels for returns.  All return shipping costs are to be paid by the customer 

Restocking Fees: Any packs shipped back without approval are subject to a 25% restocking fee. Used packs are subject to a 35% restocking fee.

I need to make an exchange?

To be eligible for an exchange, your pack must be in like new condition.

To start an exchange, please send a couple of snaps of your pack to Pro Support via chat along with the pack you want instead. Please know: We are not able to provide pre-paid labels for returns.  All return shipping and secondary outbound costs will be paid by the customer.

Can hip belts be exchanged / returned?

As part of a pack exchange within the first 100 days yes. If you need a different size or style hip belt, just let us know. Please contact Pro Support with your order number.

*only customers purchasing directly from atlaspacks.com are eligible.

What if I order the wrong pack?

After each order you will get a detailed order confirmation email. It is your responsibility to check this email.

Please make sure your order is as expected and let us know right away if it is not. Mistakes happen and are super easy to correct before we ship your pack.

Additional Return Policies...

Please make sure you return all parts and accessories including all dividers, hip belt, frame and raincover. A restocking fee equal will be charged for any parts not returned.

We do not refund outbound shipping and will charge a restocking fee of 35% for packs that show signs of use. If your pack is not "like new" please let us when you request to make the return.

Right to Refuse Service and Correct Pricing

This website has lots of moving parts and keeping track of each of the packs and sku's can be a challenge. At times the site has bugs and including but not limited to
spelling mistakes, price issues, shipping changes not getting added,
etc... Please understand that we reserve the right to correct any orders for any reason and the right to refuse service to anyone at any time.



How does the lifetime guarantee work?

Your Atlas Pack comes with a lifetime guarantee. We stand behind our packs and service unconditionally and will repair or replace defective packs at no cost.

Our lifetime warranty covers manufacturers defects including defects that make your pack unusable or to no longer function as designed as designed.

Things that are not included in the
warranty include but are not limited to; rips, scrapes and tears, water
and moisture damage, stains, blemishes, normal wear and tear, failure due to misuse, or lack of care or just doing something stupid.

PS: If you ever decide to sell your Atlas Pack, tell the new owner the warranty stays with the pack.

I need to return my pack for a warranty repair or exchange?

To be eligible for a warranty repair or exchange, you must contact Pro Support first to start the process.

Please know: We are not able to provide pre-paid labels for warranty related services. The cost for return postage for the return of the pack is the responsibility of the customer.  Packs repaired or replaced under warranty will be shipped back at no cost. For faster service shipping fees will apply.

Are the packs waterproof?

No, Atlas Packs does not make waterproof packs.

Here is what you can expect in terms of protection from the elements. The outer shell is made of very light and strong rip-stop material with a x2 durable water repellent coating.

Additionally, a raincover with welded seams is included with the purchase of your pack and provides for excellent coverage.

Combined, the x2 durable water repellent coating and the raincover will keep your camera gear safe and dry. However, you can fully expect some moisture to work its way into your pack under certain conditions and environments.

Now that I have made you aware, if you are a heavy sweater, if you take the pack into very humid environments, if decide to run through a bunch of waterfalls or spend hours walking through the
rain, etc, be proactive don't throw away the moisture packets that come with your pack.

Save them and drop a few in the stretch pocket on the inside backpanel and a few in the key fob pocket.

What about broken buckles? Are they covered under the lifetime warranty?

It depends. Buckles break for a variety of reasons and are typically theses reasons are not covered under the lifetime warranty,

For a buckle to be covered under warranty, the damage would have had to happen during the manufacturing process and be defected upon delivery. All buckles go through a series of tests as part of the sewing stage at the factory and as part of each order. Defective buckles are typically identified and replaced before packs are shipped to customers.

It's not unexpected for buckles to break or snap and why Atlas Packs offers a $5 five buckle buckle pack Often the damage happens from the buckle getting pinched or jammed in a door or hard edge and this results in a lot of extra pressure that goes well beyond the pressure from usage under the click in and release motion

To make sure you are covered, the $5 buckle pack includes a bevy of extra buckles and pulls!

What is the Atlas Packs Liability Policy?

Thanks to our amazing in-house council Andrew, Atlas Packs is not liable for anything you or others do while using our products.

This includes, but is not limited to, anything placed inside your pack such as camera or video gear, personal items, food and drink, wedding rings, small children or animals, etc..

Atlas Packs is also not liable
should you injure yourself or do harm to others, the environment or your surroundings while using our products. Be responsible. Follow the rules and take care of your pack and it will take care of you.

Does Atlas Packs hold any patents and trademarks?

Yes. Atlas Packs, LLC, holds numerous US and Foreign
Trademarks and has additional trademarks and pending patent application(s).

US Patent 11,033,086
US Trademark Reg. No. 88/880,609
US Trademark Reg. No. 88/520,182
US Trademark Reg. No. 86/345,525
EUTM Reg. No. 017949901
CNIPA Reg. No. 33641394



Welcome to the family!!

Stoked to hear you just got a used Atlas Pack. If you need anything just tap chat and connect with our Pro Support!

Is the pack still under a lifetime warranty?

The short answers is YES! Checkout the full details in our warranty FAQ below.

Questions about used hip belts

Even if the hip belt that comes with the pack fits you, buy a new hip belt. ----

Please note, we do not accept returns or exchanges on any pack parts from used or new packs purchased from other sources including frames, rain-covers, dividers, hip belts or other parts and accessories.

Questions about torso length in GEN1 Packs vs. GEN2

The torso sizing for the GEN1 and GEN2 packs is the same. A torso length of 18" is the cut-off between the medium and large size packs.

Please be sure to check your torso length before purchasing a used Atlas Pack. Frames cannot be swapped out to make a medium pack large or a large pack a medium.

What are the differences between GEN1 and GEN2 packs?

There are numerous differences between the releases and it can be hard to tell which pack was made when. If you have any questions just send Pro Support a photo and we're happy to help.



How much is VAT & DUTY?

The VAT is based on where you live and is a standard rate.

The IMPORT DUTY rates are based on your country/province and range from zero to more than 25% in some parts of the world. Most countries only charge around 5% of the total purchase price.

What happens if I do not pay the VAT / DUTY??

It is your responsibility to pay your own taxes. Do not refuse shipment because you do not want to pay the VAT. Atlas Packs does not accept returns if the taxes have not been paid.

If you refuse shipment then FedEx adds penalty fees and very high return shipping costs. As an example: If you live in the EU / UK and do not accept delivery, FedEx will charge more than $350 to return the shipment and these costs are your responsibility.

These extra fees are easily avoidable. Simply accept delivery and contact Pro Support that you want to make a return. This makes the return process much easier for everyone.

Abandoned / refused shipments are subject to a 15% restocking fee plus the cost of all shipping charges (outbound and return).

Why does Atlas Packs not collect these fee at time of purchase?

There is no way for Atlas Packs to collect these funds. International
customers are responsible for the payment of any and all fees, tax, VAT and Import Duty charges. Unlike USA customers, none of these fees are included in the totals you pay to Atlas Packs.

How does the collection of VAT & DUTY work?

Your local FedEx will contact you regarding how to pay. They will
invoice you either before or after delivery. To be clear... You are
agreeing to accept delivery of your pack and pay FedEx for the DUTY and VAT.

What if I ship to a USA address, is there still sales tax?

Only if you ship to Arizona or pickup from our shop. If you visit or live in the United States, sales tax is
based on your shipping address. When applicable, the sales tax amount is included in the total paid to Atlas Packs. Atlas Packs then pays this amount to the local tax authorities.

I have more questions

Please hit the chat button and let Pro Support know what your question is. We are happy to help. Thank you.



How much is shipping?

Shipping rates are listed as soon as you add an item to your cart. You can easily see the delivery dates and costs by entering your zip code.

Can I add insurance / signature verification?

Yes. By default USA and INTL shipments are sent without insurance or signature verification. These shipments are sent via a FedEx / USPS partnership at a highly discounted rate.

As a result, if you need to manage your delivery, want signature upon delivery or want to insure your shipment, you will need to pay for the upgraded shipping method.

Please contact Pro Support for details before we ship your pack!

How long before my order ships?

The timelines listed at checkout are accurate. If you need to know specific dates please contact Pro Support.

What if I need my order super fast!

Please contact the Pro Team and ask about getting a shipping bump to expedite delivery.

Do you ship to PO Boxes?

No. We only ship via FedEx and FedEx does not delivery to PO Boxes. Please find a Walgreens near you and use this as your shipping address.

Is signature required and are the shipments insured against theft or loss?

No. Atlas Packs does not require signature upon delivery. It is your
responsibility to manage your own shipment and delivery.

For shipping insurance the cost is $4.50. Please contact Pro Support to arrange for this service.

What if I refuse delivery?

if you refuse shipment and/or provide information that results in your pack been returned without prior approval, any and all shipping costs related to the return of your pack to the Atlas Packs shop or any abandonment fees will be charged back to your account. Please know FedEx adds penalty fees and very high return shipping costs. Much better to hold and then arrange to ship back.