Returns & Exchanges
The reason you get 100 days is to make sure you love your Atlas Packs. And just in case you don't, making a return or exchange is easy.
To be eligible for an exchange, your pack must be in like new condition.
To start an exchange, please send a couple of snaps of your pack to Pro Support via chat along with the pack you want instead. Please know: We are not able to provide pre-paid labels for returns. All return shipping and secondary outbound costs will be paid by the customer.
Returns for refunds are welcome. To be eligible for a return, your pack
must be in like new condition. To start the return process, please send a couple of snaps of your pack to Pro Support via chat and let us know what is going on. Please know: We are not able to provide pre-paid labels for returns. All return shipping costs will be paid by the customer.
Yes. If you need a different size or style hip belt, just let us know. You get 100 days to return or exchange a hip belt. Please contact Pro Support with your order number.
*only customers purchasing directly from atlaspacks.com are eligible.
After each order you will get a detailed order confirmation email. It is your responsibility to check this email.
Please make sure your order is as expected and let us know right away if it is not. Mistakes happen and are super easy to correct before we ship your pack.
Please make sure you return all parts and accessories including all dividers, hip belt, frame and raincover. A restocking fee equal will be charged for any parts not returned.
We do not refund outbound shipping and will charge a restocking fee of 35% for packs that show signs of use. If your pack is not "like new" please let us when you request to make the return.
I hate hearing about when this happens! If your camera gear and Atlas Pack are stolen, we are here to help. The first thing I will ask you is why you didn't have an Apple airtag stashed inside. You really should hide one in your pack. Then I will say, where do you need it shipped...
The offer to replace your pack at no cost and ship for free no matter where in the world you are is valid for purchases as of Jan 1, 2022and expires 365days after delivery of pack. A copy of the police report is required. To be eligible your pack must be purchase from atlaspacks.com directly. Purchases made on AMAZON, 3rd party sites, used packs, camera shops, etc do not qualify for this benefit.
Buying a used Atlas Packs?
Stoked to hear you just got a used Atlas Pack. If you need anything just tap chat and connect with our Pro Support!
The short answers is YES! Checkout the full details in our warranty FAQ below.
Even if the hip belt that comes with the pack fits you, buy a new hip belt. ----
Please note, we do not accept returns or exchanges on any pack parts from used or new packs purchased from other sources including frames, rain-covers, dividers, hip belts or other parts and accessories.
The torso sizing for the GEN1 and GEN2 packs is the same. A torso length of 18" is the cut-off between the medium and large size packs.
Please be sure to check your torso length before purchasing a used Atlas Pack. Frames cannot be swapped out to make a medium pack large or a large pack a medium.
There are numerous differences between the releases and it can be hard to tell which pack was made when. If you have any questions just send Pro Support a photo and we're happy to help.
We ship in-stock packs 3-5 days after you order.
Shipping keeps getting more expensive and the size of the box / pack is big. It is an expensive item to ship and the amounts we charge are still below our costs. Rates are subject to change.
USA: FedEx Ground $19
Rest of the World: $65+USD
Please contact the Pro Team and ask about getting a shipping bump to expedite delivery.
No. We only ship via FedEx and FedEx does not delivery to PO Boxes. Please find a Walgreens near you and use this as your shipping address.
No. Atlas Packs does not require signature upon delivery. It is your
responsibility to manage your own shipment and delivery. Please arrange to have your package held directly with FedEx. Thank you.
If you refuse shipment or do not arrange for FedEx to hold your
shipment, any and all shipping costs related to the return of your pack
to the Atlas Packs shop or any abandoment fees will be passed on to you. Please know FedEx adds penalty fees and very high return shipping costs. Much better to hold and then arrange to ship back.
Usage & Liability
This website has lots of moving parts and keeping track of each of the packs and sku's can be a
challenge. At times the site has bugs and including but not limited to
spelling mistakes, price issues, shipping changes not getting added,
etc... Please understand that we reserve the right to correct any orders for any reason and the right to refuse service to anyone at any time.
No, Atlas Packs does not make waterproof packs.
Here is what you can expect in terms of protection from the elements. The outer shell is made of very light and strong rip-stop material with a x2 durable water repellent coating.
Additionally, a raincover with welded seams is included with the purchase of your pack and provides for excellent coverage.
Combined, the x2 durable water repellent coating and the raincover will keep your camera gear safe and dry. However, you can fully expect some moisture to work its way into your pack under certain conditions and environments.
Now that I have made you aware, if you are a heavy sweater, if you take the pack into very humid environments, if decide to run through a bunch of waterfalls or spend hours walking through the
rain, etc, be proactive don't throw away the moisture packets that come with your pack.
Save them and drop a few in the stretch pocket on the inside backpanel and a few in the key fob pocket.
Your Atlas Pack comes with a lifetime guarantee. We stand behind our packs and service unconditionally and will repair or replace defective packs at no cost.
Our lifetime warranty covers manufacturers defects as well as issues that make your pack unusable or to no longer
function as designed.
Things that are not included in the
warranty include but are not limited to; rips, scrapes and tears, water
and moisture damage, stains, blemishes, normal wear and tear, failure due to misuse, or lack of care or just doing something stupid.
PS: If you ever decide to sell your Atlas Pack, tell the new owner the warranty stays with the pack.
Yes. Atlas Packs, LLC, holds numerous US and Foreign
Trademarks and has additional trademarks and pending patent application(s).
US Patent 11,033,086
ORIGAMI CAMERA CORE
US Trademark Reg. No. 88/880,609
US Trademark Reg. No. 88/520,182
US Trademark Reg. No. 86/345,525
EUTM Reg. No. 017949901
CNIPA Reg. No. 33641394
Thanks to our amazing in-house council Andrew, Atlas Packs is not liable for anything you or others do while using our products.
This includes, but is not limited to, anything placed inside your pack such as camera or video gear, personal items, food and drink, wedding rings, small children or animals, etc..
Atlas Packs is also not liable
should you injure yourself or do harm to others, the environment or your surroundings while using our products. Be responsible. Follow the rules and take care of your pack and it will take care of you.
The VAT is based on where you live and is a standard rate.
The IMPORT DUTY rates are based on your country/province and range from zero to more than 25% in some parts of the world. Most countries only charge around 5% of the total purchase price.
It is your responsibility to pay your own taxes. Do not refuse shipment because you do not want to pay the VAT. Atlas Packs does not accept returns if the taxes have not been paid.
If you refuse shipment then FedEx adds penalty fees and very high return shipping costs. As an example: If you live in the EU / UK and do not accept delivery, FedEx will charge more than $350 to return the shipment and these costs are your responsibility.
These extra fees are easily avoidable. Simply accept delivery and contact Pro Support that you want to make a return. This makes the return process much easier for everyone.
Abandoned / refused shipments are subject to a 15% restocking fee plus the cost of all shipping charges (outbound and return).
There is no way for Atlas Packs to collect these funds. International
customers are responsible for the payment of any and all fees, tax, VAT and Import Duty charges. Unlike USA customers, none of these fees are included in the totals you pay to Atlas Packs.
Your local FedEx will contact you regarding how to pay. They will
invoice you either before or after delivery. To be clear... You are
agreeing to accept delivery of your pack and pay FedEx for the DUTY and VAT.
It depends. If you visit or live in the United States, sales tax is
based on your shipping address. When applicable, the sales tax amount is included in the total paid to Atlas Packs. Atlas Packs then pays this amount to the local tax authorities.
Still have questions? Tap chat and connect with Pro Support!
Atlas Packs is based out of Phoenix, AZ.
Open by Appt. Only
Atlas Packs is based out of Phoenix, Arizona, just a few blocks north of Phoenix Sky Harbor International Airport.
SHOP HOURS: Visiting hours are limited and at this time we are not open to the public. Please contact the Pro Team to schedule a fitting. Limited time slots and appointments available.
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