ATLAS PACKS STORE POLICIES
When it comes to returns, hitting a quick trail for a trial is totally cool. Trekking to that bucketlist waterfall is not!
ONE YEAR THEFT REPLACEMENT
If your camera gear and Atlas Pack are ever taken and not given back, we're here to help. We will replace your pack at no cost and ship for free no matter where in the world you are.
Valid for purchases as of March 1, 2020. A copy of a police report is required.
REFUNDS & EXCHANGES: 100 DAYS
We've increase our refund and exchange policy from 60 to 100 days. To be eligible your pack must be in like new condition.
Request must be submitted within 100 days from the date your pack was delivered.
Once approved we will provide an RA number along with shipping instructions to send the returned item(s) back to our shop in Arizona.
Please know: We are not able to provide pre-paid labels for returns. All return shipping costs will be paid by the customer
Customers that purchased a pack prior to March 27th, 2020 are eligible for free return shipping and full refunds (Standard Shipping only - No refunds for Fastpass shipping).
A 25% restocking fee will be applied if your pack is not in "like new" condition.
GUARANTEED FOR LIFE
Your Atlas Pack comes with a lifetime guarantee. We stand behind our packs and service unconditionally and will repair or replace defective packs at no cost.
If you purchased a pack from a third party or are looking to sell your Atlas Pack, please know the warranty will stay with the pack.
USED PACKS: EXCHANGES ONLY
Atlas Packs does NOT accept returns for refunds on used packs.
We do offer exchanges on used packs on a case-by-case basis. A 20% restocking fee plus shipping charge will apply.
Please contact us using the form on this page for more information.
If it's broke lets fix it. Atlas Packs offer free repairs on all packs.
Please contact us using the form on this page if you are interested in having us repair your pack.
Please do not abandon or refuse shipment on your pack. If you are unable to accept delivery you must contact us using the form on this page immediately.
Abandoned / refused shipments are subject to a 15% restocking fee plus the cost of all shipping charges (outbound and return).