ATLAS PACKS STORE POLICIES
When it comes to returns, hitting a quick trail for a trial is totally cool. Trekking to that bucketlist waterfall is not!
ONE YEAR THEFT REPLACEMENT
Hate when this happens! If your camera gear and Atlas Pack are stolen, we are here to help. We will replace your pack at no cost and ship for free no matter where in the world you are.
Valid for purchases as of March 1, 2020. A copy of a police report is required. Offer expires 365days after delivery of pack. Original purchase number required. Purchase must be made on atlaspacks.com. Purchases made on AMAZON, 3rd party sites and others do not qualify for this benefit.
REFUNDS & EXCHANGES: 100 DAYS
You get 100 days to make sure you love your Atlas Pack. 100 days to return/exchange. Please know exchanges are limited to items in stock. To be eligible for a return or an exchange, your pack must be in like new condition when returned.
Request must be submitted within 100 days from the date your pack was delivered.
Once approved we will provide an RA number along with shipping instructions to send the returned item(s) back to our shop in Arizona.
Please know: We are not able to provide pre-paid labels for returns. All return shipping costs will be paid by the customer
Customers that purchased a pack prior to March 27th, 2020 are eligible for free return shipping and full refunds (Standard Shipping only - No refunds for Fastpass shipping).
A 25% restocking fee will be applied if your pack is not in "like new" condition.
GUARANTEED FOR LIFE
Your Atlas Pack comes with a lifetime guarantee. We stand behind our packs and service unconditionally and will repair or replace defective packs at no cost.
If you purchased a pack from a third party or are looking to sell your Atlas Pack, please know the warranty will stay with the pack.
USED PACKS: EXCHANGES ONLY
Atlas Packs does NOT accept returns for refunds on used packs.
We do offer exchanges on used packs on a case-by-case basis based on what items we have in stock. A 20% restocking fee plus shipping charge will apply.
Please contact us using the form on this page for more information.
If it's broke lets fix it. Atlas Packs offer free repairs on all packs.
Please hit the chat button and let us know what is going on with your pack. We will get on this right away.
INTERNATIONAL CUSTOMERSABANDONED SHIPMENTS
Do not abandon or refuse shipment on your pack. We will not accept returns on abandoned packs and you will be responsible for the return shipping costs.
If you do not want the pack you still need to accept delivery and then arrange to return. This is a much cheaper and easier method.
If you abandon/refuse shipment FedEx adds penalty fees and additional costs and requires additional paperwork and time. These costs are easily avoidable when you accept delivery and makes the return process much easier for everyone.
Please know... Abandoned / refused shipments are subject to a 15% restocking fee plus the cost of all shipping charges (outbound and return).