Your Atlas Pack comes with a lifetime guarantee. We stand behind our packs and service unconditionally and will repair or replace defective packs at no cost.

Our lifetime warranty covers manufacturers defects including defects that make your pack unusable or to no longer function as designed as designed.

Things that are not included in the
warranty include but are not limited to; rips, scrapes and tears, water
and moisture damage, stains, blemishes, normal wear and tear, failure due to misuse, or lack of care or just doing something stupid.

PS: If you ever decide to sell your Atlas Pack, tell the new owner the warranty stays with the pack.

To be eligible for a warranty repair or exchange, you must contact Pro Support first to start the process.

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Please know: We are not able to provide pre-paid labels for warranty related services. The cost for return postage for the return of the pack is the responsibility of the customer.  Packs repaired or replaced under warranty will be shipped back at no cost. For faster service shipping fees will apply.

No, Atlas Packs does not make waterproof packs.

Here is what you can expect in terms of protection from the elements. The outer shell is made of very light and strong rip-stop material with a x2 durable water repellent coating.

Additionally, a raincover with welded seams is included with the purchase of your pack and provides for excellent coverage.

Combined, the x2 durable water repellent coating and the raincover will keep your camera gear safe and dry. However, you can fully expect some moisture to work its way into your pack under certain conditions and environments.

Now that I have made you aware, if you are a heavy sweater, if you take the pack into very humid environments, if decide to run through a bunch of waterfalls or spend hours walking through the
rain, etc, be proactive don't throw away the moisture packets that come with your pack.

Save them and drop a few in the stretch pocket on the inside backpanel and a few in the key fob pocket.

It depends. Buckles break for a variety of reasons and are typically theses reasons are not covered under the lifetime warranty,

For a buckle to be covered under warranty, the damage would have had to happen during the manufacturing process and be defected upon delivery. All buckles go through a series of tests as part of the sewing stage at the factory and as part of each order. Defective buckles are typically identified and replaced before packs are shipped to customers.

It's not unexpected for buckles to break or snap and why Atlas Packs offers a $5 five buckle buckle pack Often the damage happens from the buckle getting pinched or jammed in a door or hard edge and this results in a lot of extra pressure that goes well beyond the pressure from usage under the click in and release motion

To make sure you are covered, the $5 buckle pack includes a bevy of extra buckles and pulls!

Thanks to our amazing in-house council Andrew, Atlas Packs is not liable for anything you or others do while using our products.

This includes, but is not limited to, anything placed inside your pack such as camera or video gear, personal items, food and drink, wedding rings, small children or animals, etc..

Atlas Packs is also not liable
should you injure yourself or do harm to others, the environment or your surroundings while using our products. Be responsible. Follow the rules and take care of your pack and it will take care of you.

Yes. Atlas Packs, LLC, holds numerous US and Foreign
Trademarks and has additional trademarks and pending patent application(s).

US Patent 11,033,086
ORIGAMI CAMERA CORE
US Trademark Reg. No. 88/880,609
US Trademark Reg. No. 88/520,182
US Trademark Reg. No. 86/345,525
EUTM Reg. No. 017949901
CNIPA Reg. No. 33641394