Only if you ship to Arizona or pickup from our shop. If you visit or live in the United States, sales tax is based on your shipping address. When applicable, the sales tax amount is included in the total paid to Atlas Packs. Atlas Packs then pays this amount to the local tax authorities.

Your local FedEx will contact you regarding how to pay. They will 
invoice you either before or after delivery. To be clear... You are 
agreeing to accept delivery of your pack and pay FedEx for the DUTY and VAT.

There is no way for Atlas Packs to collect these funds. International customers are responsible for the payment of any and all fees, tax, VAT and Import Duty charges. Unlike USA customers, none of these fees are included in the totals you pay to Atlas Packs.

It is your responsibility to pay your own taxes. Do not refuse shipment because you do not want to pay the VAT. Atlas Packs does not accept returns if the taxes have not been paid. 

If you refuse shipment then FedEx adds penalty fees and very high return shipping costs. As an example: If you live in the EU / UK and do not accept delivery, FedEx will charge more than $350 to return the shipment and these costs are your responsibility. 

These extra fees are easily avoidable. Simply accept delivery and contact Pro Support that you want to make a return. This makes the return process much easier for everyone. 

Abandoned / refused shipments are subject to a 15% restocking fee plus the cost of all shipping charges (outbound and return).

No. These charges are your responsibility. You will be notified via FedEx regarding customer clearance and the payment of fees. The price of the pack does not include any SALES TAXES, VAT or IMPORT DUTY charges. All of these fees are billed by FedEx when they deliver your pack.

You are responsible for paying your own SALES TAX, VAT and IMPORT DUTY based on the laws of your country and government. As part of the process FedEx will bill you on behalf of your government. 

**Please know FedEx may charge an additional $15-20 fee for electronic 
customs clearance. This fee helps gets your pack to you much sooner but does increase the cost. This is not something we can change.

It depends. Some countries have very high import duty rates. We will offer to refund up to 5% of your purchase price if your duty charges are more than 5% for orders that do not include free or promotional shipping costs. Please check with Pro Support for details before you order for confirmation.

The backpacks are imported under HS TARRIF CODE: 42029291 and each country charges fees such as VAT/GST and import duty fees. 

Please ship your pack to:
ATLAS PACKS WARRANTY
4343 E OUTLIER BLVD #107 or #100
PHOENIX, AZ 85008

INBOUND SHIPPING COSTS: Customers are responsible for shipping packs for all warranty and repair work. 

OUTBOUND SHIPPING COSTS:

USA: $15 for USPS for packs repaired or replaced under warranty. 

INTL: Packs repaired or replaced under warranty for customers outside of the USA will be shipped back at a discounted rate based on market rates.

if you refuse shipment and/or provide information that results in your pack been returned without prior approval, any and all shipping costs related to the return of your pack to the Atlas Packs shop or any abandonment fees will be charged back to your account. Please know FedEx adds penalty fees and very high return shipping costs. Much better to hold and then arrange to ship back.

No. Atlas Packs does not require signature upon delivery. It is your 
responsibility to manage your own shipment and delivery. 

For shipping insurance the cost is $5.50. Please contact Pro Support to arrange for this service.

Not via FedEx. We do offer USPS shipping can can ship to PO Boxes. Please leave a note with your order.

Yes. For both USA and INTL orders. Please note that free shipping are built and shipped in bulk. The qualifications for free shipping along with build and shipping dates are provided at checkout.

We offer next day and 2 day service. Please select at checkout and then follow-up with Pro Support to confirm. Thank you.

Packs are built out in the order they are received. You'll get an order confirmation right away followed by an order update 1-2 days later confirming all specs and parts.

Yes. By default USA and INTL shipments are sent without insurance or signature verification. These shipments are sent via a FedEx / USPS partnership at a highly discounted rate.

As a result, if you need to manage your delivery, want signature upon 
delivery or want to insure your shipment, you will need to pay for the upgraded shipping method. 

Please contact Pro Support for details before we ship your pack!