Shipping

ATLAS PACKS SHIPS WORLD-WIDE

Shipping FAQ

Before your pack ships, your order is checked and confirmed by myself and the Pro Team within 24 hrs and then updated to include all of the specific parts and accessories. You will receive an order update email that includes this information and confirms your final order details.

Does Atlas Packs offer free shipping?

Yes.

Does Atlas Packs offer FedEx overnight, 2 day, ground and Saturday delivery options?

Yes, yes, yes, yes and yes...

How much is shipping and when will my pack ship?

Shipping rates and times are listed at checkout including delivery dates for free shipping.

USA SHIPPING

Your pack will be assembled and built in three days and then shipped based on the method you choose at checkout.
$0 FREE SHIPPING: DELIVERY IN ABOUT 2 WEEKS
$15 SHIPPING: DELIVERY SOMETIME NEXT WEEK
$35 SHIPPING: ARRIVES INSIDE A WEEK
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FEDEX FASTPASS: FedEx Overnight and FedEx 2 day shipping include expedited build times | These orders are shipped same day or next business day.
INTL SHIPPING | EU & UK

Your pack will be assembled and built in three days and then shipped based on the method you choose at checkout.
$0 FREE SHIPPING: ARRIVES IN 3 WEEKS
$25 SHIPPING: ARRIVES IN 2 WEEKS
$45 SHIPPING: ARRIVES NEXT WEEK
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FEDEX INTL. FASTPASS: FedEx Priority and USPS International shipping include expedited build times. These orders are shipped next business day and will arrives fastest.

ATLAS PACKS SHIPPING DETAILS

From AZ to ZA and beyond...

If you live somewhere FedEx delivers well then we can get you a pack. Everyone that orders, orders direct. We do not have stockiest or retailers.

How long before my pack is built?

That's going to depend on when you pack ships. Generally speaking you'll get a notification in 1-3 days regarding your build status and shipping window.

Does shipping include insurance?

It does not. To include insurance please reply to the order confirmation email and well setup an invoice.

What happens if my shipment is lost, stolen, damaged, not delivered, etc...

Generally speaking FedEx is really good about delivery but mistakes do happen. The first thing to do is to call FedEx and setup a case. Until you have a case number there is nothing I can do. Please provide me with the case number and I'll be able to help out from this point forward.

PACK PREP & CHECK

Once your order is processed via Shopify, we'll edit your order details to include any specific parts or accessories. Please double check these emails and reply if something does not look right or you have a question...
PACK BUILD TO SPEC

STEP 2 | We build your pack and add any customizations you may need. .
SHIPPING | STEP 3

Orders are shipped based on the method you selected at checkout and we print out labels on the day we ship. Sometimes we have to make a new label the system does not update the tracking. Please let us know if you do not see any updates after 48 hrs.
DELIVERY | USA

If you live in the USA, your pack will ship via USPS/FedEx or via FedEx Home/Ground. To manage your delivery you must select the Home/Ground option.
DELIVERY | INTL

If you live outside the USA, your pack will ship via USPS or FedEx and you will need to pay vat and duty charges.

ATLAS PACKS SHIPPING FULL FAQ

Shipping Details and Info

Please see this section for all shipping related FAQ. If the answer is not here, tap chat and let me know how I can help.

What if I ship to a USA address, is there still sales tax?

Only if you ship to Arizona or pickup from our shop. If you visit or live in the United States, sales tax is based on your shipping address. When applicable, the sales tax amount is included in the total paid to Atlas Packs. Atlas Packs then pays this amount to the local tax authorities.

How does the collection of VAT & DUTY work?

Your local FedEx will contact you regarding how to pay. They will
invoice you either before or after delivery. To be clear... You are
agreeing to accept delivery of your pack and pay FedEx for the DUTY and VAT.

Why does Atlas Packs not collect these fee at time of purchase?

There is no way for Atlas Packs to collect these funds. International customers are responsible for the payment of any and all fees, tax, VAT and Import Duty charges. Unlike USA customers, none of these fees are included in the totals you pay to Atlas Packs.

What happens if I do not pay the VAT / DUTY??

It is your responsibility to pay your own taxes. Do not refuse shipment because you do not want to pay the VAT. Atlas Packs does not accept returns if the taxes have not been paid.

If you refuse shipment then FedEx adds penalty fees and very high return shipping costs. As an example: If you live in the EU / UK and do not accept delivery, FedEx will charge more than $350 to return the shipment and these costs are your responsibility.

These extra fees are easily avoidable. Simply accept delivery and contact Pro Support that you want to make a return. This makes the return process much easier for everyone.

Abandoned / refused shipments are subject to a 15% restocking fee plus the cost of all shipping charges (outbound and return).

Does Atlas collect VAT and/or DUTY?

No. These charges are your responsibility. You will be notified via FedEx regarding customer clearance and the payment of fees. The price of the pack does not include any SALES TAXES, VAT or IMPORT DUTY charges. All of these fees are billed by FedEx when they deliver your pack.

You are responsible for paying your own SALES TAX, VAT and IMPORT DUTY based on the laws of your country and government. As part of the process FedEx will bill you on behalf of your government.

Are there other fees for delivery or customs?

**Please know FedEx may charge an additional $15-20 fee for electronic
customs clearance. This fee helps gets your pack to you much sooner but does increase the cost. This is not something we can change.

Does Atlas Packs offer any type of refunds to help with DUTY?

It depends. Some countries have very high import duty rates. We will offer to refund up to 5% of your purchase price if your duty charges are more than 5% for orders that do not include free or promotional shipping costs. Please check with Pro Support for details before you order for confirmation.

How much will my DUTY and VAT be?

The backpacks are imported under HS TARRIF CODE: 42029291 and each country charges fees such as VAT/GST and import duty fees.

Warranty Shipping info

Please ship your pack to:
ATLAS PACKS WARRANTY
4343 E OUTLIER BLVD #107 or #100
PHOENIX, AZ 85008

INBOUND SHIPPING COSTS: Customers are responsible for shipping packs for all warranty and repair work.

OUTBOUND SHIPPING COSTS:

USA: $15 for USPS for packs repaired or replaced under warranty.

INTL: Packs repaired or replaced under warranty for customers outside of the USA will be shipped back at a discounted rate based on market rates.

What if I refuse or don't accept delivery?

if you refuse shipment and/or provide information that results in your pack been returned without prior approval, any and all shipping costs related to the return of your pack to the Atlas Packs shop or any abandonment fees will be charged back to your account. Please know FedEx adds penalty fees and very high return shipping costs. Much better to hold and then arrange to ship back.

Is signature required / are the shipments insured against theft or loss?

No. Atlas Packs does not require signature upon delivery. It is your
responsibility to manage your own shipment and delivery.

For shipping insurance the cost is $5.50. Please contact Pro Support to arrange for this service.

Do you ship to PO Boxes?

Not via FedEx. We do offer USPS shipping can can ship to PO Boxes. Please leave a note with your order.

Does Atlas Packs really offer free worldwide shipping?

Yes. For both USA and INTL orders. Please note that free shipping are built and shipped in bulk. The qualifications for free shipping along with build and shipping dates are provided at checkout.

What if I need my order to arrive next day?

We offer next day and 2 day service. Please select at checkout and then follow-up with Pro Support to confirm. Thank you.

How long will it take to build my pack?

Packs are built out in the order they are received. You'll get an order confirmation right away followed by an order update 1-2 days later confirming all specs and parts.

Can I add insurance / signature verification?

Yes. By default USA and INTL shipments are sent without insurance or signature verification. These shipments are sent via a FedEx / USPS partnership at a highly discounted rate.

As a result, if you need to manage your delivery, want signature upon
delivery or want to insure your shipment, you will need to pay for the upgraded shipping method.

Please contact Pro Support for details before we ship your pack!

Atlas Packs Shipping Rates and Times